Streamline your customer support with BAMS Support. Real-time chat, automated workflows, and powerful analytics in one beautiful platform.
Instant messaging between customers and agents with WebSocket support and typing indicators.
Set up workflows and automated responses to handle common scenarios and reduce response times.
Track ticket volume, response times, and agent performance metrics with detailed reporting.
Internal notes, ticket assignments, and department routing for seamless teamwork.
Role-based access control, audit logs, and GDPR compliance for peace of mind.
Multi-channel support with email integration, custom fields, and priority management.